Shipping is within Australia Only.
For ChilliBOM Subscription boxes and gift sets delivery is included in the total price of the subscription.
For purchases that are not related to a subscription, $9.90 FLAT RATE AUSTRALIA WIDE delivery charge applies.
If you purchase both a subscription as well as individual hot sauces in the one transaction, a delivery charge will still apply for the individual hot sauces purchased.
We use a number of different courier and freight companies to deliver our hot sauces. Once your hot sauce leaves ChilliBOM HQ delivery times will vary depending on where you are:
- Sydney Metro: 1-2 working days
- Melbourne Metro, Brisbane Metro and South East Queensland: 2-4 working days
- Adelaide Metro, Regional NSW, Regional Vic, Central and Far North Queensland and Tasmania: 3-6 working days
- Regional South Australia: 5-10 working days
- Perth Metro, Darwin Metro, Regional Northern Territory and Regional Western Australia: 8-14 working days
Tracking Numbers, when available, will be sent to you via email when your order leaves ChilliBOM HQ.
Returns for broken or damaged product(s)
We lovingly pack our products in bubble wrap but we know from time to time that breakages can occur during the delivery process. If you receive a damaged or broken product as a result of the delivery then drop us a line via email email@example.com or through the contact page and we will take it from there to organise a refund or replacement. We may get you to send us a photo of the damaged or broken bottle just so that we know it is all legit.
Let us know within 14 days of purchase, after 14 days, we will not be able to offer a refund or replacement product.
Returns for ‘change of mind’ (aka ‘chickening out’)
We may accept to refund, exchange or provide you with store credit if you chicken out, just drop us a line via email firstname.lastname@example.org or through the contact page on the website and we will take it from there. But just to let you know that to be eligible for a return due to ‘change of mind’:
- Your item(s) must be un-used, un-opened and in the same condition that you received it.
- Item(s) must have been purchased at the regular price, sale items cannot be refunded.
- Items must also be in the original packaging and be in a re-saleable condition.
- You will have to pay for return delivery to ChilliBOM HQ.
If the item(s) are damaged during the return transit then we reserve the right to offer only a partial refund, exchange or store credit.
If you are looking to cancel your subscription you can do this at any time, but we would be really sorry to see you go. Just log into your account or send us an email at email@example.com. Here are the full T&Cs around subscription cancellations.