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FAQs

What is ChilliBom?

ChilliBOM is an online hot sauce store and the home of Australia's premier hot sauce club. The club delivers 3 hot sauces to your door every 3 months. If you're not ready to join the club then just visit the hot sauce store and select from a wide range of hot sauces

What kind of sauces can i expect to receive in my subscription?

Anything goes inside a ChilliBOM box! Our aim is to bring you quality great tasting Hot Sauces the world has to offer! So we may not always include the hottest ass-burners in the box (although sometimes we will because there are some definite crackas out there!) and we will definitely not focus on just one type of sauce, we want you to try lots and lots and lots of different types, so buckle up and enjoy the ride!

Do I Need to Join the club to get hot sauce?

If you're not ready to dive into the hot sauce adventure that is the ChilliBOM Hot Sauce Club you can still explore and buy a wide range of hot sauces in the ChilliBOM Hot Sauce Store

Do I get to choose the Hot Sauce I get?

Don’t you like surprises? We choose 3 hot sauces from around the world every quarter.

We do the hard work of sourcing the best hot sauces the world has to offer. You can choose to receive 3 new and different hot sauces once every 3 months or every 6 months. You can cancel your subscription at any time.

When will I get my hot sauce?

When you sign up for the first time your sauces will be sent out in a matter of days, you will then fall into our normal delivery cycle with hot sauces being sent 4 times a year on 15th February, 15th May, 15th August and 15th November.

The only time you may get a slight delay in the delivery of your first box of hot sauce is if you sign up close to one of our delivery windows. We may delay that first delivery by a few days so that you bump into that cycle but we will let you know by email if that is going to happen, because there is nothing worse than not having hot sauce!

Where do you ship to and how much does it cost?

We ship to Australia and over 50 countries internationally

AUSTRALIA

Shipping costs on all our subscription orders are included in the subscription price.

For individual hot sauce purchases there is a flat rate shipping cost Australia-wide of $9.95

If you purchase both a subscription as well as individual hot sauces in the one transaction, the delivery charge will apply for the individual hot sauces purchased

INTERNATIONAL

We can now announce the we deliver to over 50 Countries world-wide starting from $15

To see if we ship to you and for other details please check out our Shippings page for any more details

How long will my subscription last?

It is for as long as you want! You can have hot sauce delivered for life. You can cancel your subscription at ANY TIME, athough we’re not sure why you would, with no questions asked.

You can also give a ChilliBOM Hot Sauce box as a gift whether it is a one off delivery or 6, 9 or 12 month subscription.

How long does delivery take?

We use a number of different courier and freight companies to deliver our hot sauces. Once your hot sauce leaves ChilliBOM HQ, delivery times will vary depending on where you are:

  • Brisbane Metro, South East Queensland, Northern NSW: 1-2 working days
  • Sydney Metro, Melbourne Metro, Brisbane Metro and Far North Queensland: 2-4 working days
  • Adelaide Metro, Regional NSW, Regional Vic, Central Queensland and Tasmania: 3-6 working days
  • Regional South Australia: 5-10 working days
  • Perth Metro, Darwin Metro, Regional Northern Territory and Regional Western Australia: 8-14 working days

For International deliveries timings will vary by country as well as any customs clearance required. If you require more information just drop us an email via the Contact Us page.

Can I buy a subscription as a gift?

Fabulous idea, hot sauces are the best gift ever. You can order gifts a one-off gift box or subscriptions in increments of 6, 9 or 12 months, visit the gift store

How do I cancel a subscription?

To cancel your subscription all you need to do is log in to your ChilliBOM account. Once logged in click "MANAGE SUBSCRIPTION". Here you’ll be able to cancel your subscription, if you then decide you miss getting ChilliBOM in the mail you can always reactivate your subscription from the same place.

More questions? What's the best way to get in touch?

We’re available to answer your questions via email (hello@chillibom.com.au), or you can give us a call on 07 5523 9854 we will get back to you within 24 hours.

What are your hottest hot sauces?

Here is a list of all the hottest hot sauces we sell at ChilliBOM. Once you get up to these dizzying heights of heat it really comes down to taste and we are sure you will find something in this list you will love. Warning: all these sauces come with warnings and disclaimers so take care!

Visit our Tweed Heads Tasting Bar

Tasting Bar and Store NOW OPEN, come in and taste our huge range of hot sauces!

Ph (07) 5523 9854

We also have a wholesale range available

Regular Hours

Monday, Wednesday & Friday
11am - 4pm

Tuesdays, Thursdays & Saturdays
Check Google or give us a call to confirm

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